F A Q s

What is your return policy? Our return policy includes the following requirements: CONDITION Products must be in their original, sellable condition, with unopened packaging, to qualify for credit. MINIMUM VALUE Items being returned must have a minimum value of $200. TIMING All return requests must be made within 30 days of the will-call date, delivery date, or shipment date, as applicable. QUANTITIES Only full box quantities that are in sellable condition are eligible for return. Unfortunately, loose tiles cannot be accepted. RETURN AUTHORIZATION All returns must be accompanied by a Z Collection-issued Return Authorization (RA) and received on or before the RA expiration date. Please contact our order desk prior to returning the product to receive an RA. FREIGHT FEES If return pick-up is needed, please inquire with our order desk about availability and rates. A return freight fee will be applied based on the pick-up location, material size, and weight. RESTOCK FEES ALL orders have a 30% restocking fee, regardless of the reason for return, or the dye lot information. *Please note that if your material dye lot does not match our current stock we may not accept your return. To request a return, please fill out our return form linked on the website footer, and don’t hesitate to reach out to orderdesk@zcollection.com with any questions.