F A Q s
Where can I buy Z Collection tiles? You can find our tiles at over 200 dealers in Oregon, Washington, and Arizona. Visit our "Locate a Dealer" page to find one near you!
Do you have a showroom? Yes! We have a showroom located in Portland, OR. 2750 NW 31st Ave Portland, OR 97210
Do you stock materials? Absolutely! We have local stock available for pickup in Portland, OR, and Tukwila, WA. Portland Distribution Center 2750 NW 31st Ave Portland, OR 97210 Seattle Distribution Center 1067 Industry Dr Tukwila, WA 98188
Where can I find installation photos? Installation photos are available on each product page. You can also view all installation images on our dedicated installation photo page, accessible from the products drop-down menu.
Where can I find spec sheets and pricing? Each product page includes a downloadable PDF with specifications and pricing details. Look for the download button towards the bottom of the page.
What types of tiles do you offer? We offer a wide variety of tiles, including Natural Stone, Porcelain, and Ceramic. All our porcelain tiles feature an R10 rating for slip resistance, and we have an extensive selection of vibrant wall tiles to enhance any space. Visit one of our dealers or showroom to explore our offerings!
Do you have samples available? Yes! We provide free samples for all in-stock products. You can request samples by emailing us at orderdesk@zcollection.com, and we can ship them directly to you. Alternatively, feel free to visit our showroom to pick them up in person.
How do I care for and maintain my tiles? Tile care varies by type. Please visit our Care and Maintenance page linked on the website footer to learn more about how to care for your tiles and to download maintenance guides for Natural Stone, Porcelain, and Ceramic tiles.
What is your return policy? Our return policy includes the following requirements: CONDITION Products must be in their original, sellable condition, with unopened packaging, to qualify for credit. MINIMUM VALUE Items being returned must have a minimum value of $200. TIMING All return requests must be made within 30 days of the will-call date, delivery date, or shipment date, as applicable. QUANTITIES Only full box quantities that are in sellable condition are eligible for return. Unfortunately, loose tiles cannot be accepted. RETURN AUTHORIZATION All returns must be accompanied by a Z Collection-issued Return Authorization (RA) and received on or before the RA expiration date. Please contact our order desk prior to returning the product to receive an RA. FREIGHT FEES If return pick-up is needed, please inquire with our order desk about availability and rates. A return freight fee will be applied based on the pick-up location, material size, and weight. RESTOCK FEES ALL orders have a 30% restocking fee, regardless of the reason for return, or the dye lot information. *Please note that if your material dye lot does not match our current stock we may not accept your return. To request a return, please fill out our return form linked on the website footer, and don’t hesitate to reach out to orderdesk@zcollection.com with any questions.
Are your tiles eco-friendly? Yes! We are committed to sustainability and environmental stewardship in all aspects of our business. As a tile distributor based in the Pacific Northwest, we prioritize protecting our planet for future generations. Sustainability documents for each collection are available on our sustainability page link on the website footer and can be downloaded from each product page.
What is a rectified tile? *Visit zcollection.com/rectified-nonrectified for all information on this topic. A rectified porcelain tile is a tile that has been mechanically finished after firing to ensure precise, uniform dimensions and perfectly straight edges. Key Characteristics: Edges are machine-cut (not molded), resulting in sharp, clean, 90-degree angles. Allows for very thin grout lines, typically 1/16" (1.5 mm) or even less. Ensures consistency in size, which is especially important for large-format tiles or installations where a seamless look is desired. Benefits: Modern, sleek appearance — minimal grout joints enhance a clean, contemporary style. Better alignment — easier to achieve tight, flush installations without lippage (height differences between tiles). Ideal for walls or floors where precision and aesthetics are a priority. Note: Because of the tight grout lines, subfloor or wall prep needs to be nearly perfect to avoid imperfections showing. Typically slightly more expensive than non-rectified tiles due to the extra manufacturing step.
What is an Inkjet face? An inkjet face refers to the surface design of a tile that’s printed using inkjet printing technology — the same basic concept as an inkjet printer for paper, but adapted for ceramics. What it means in tile: "Face" refers to the visible surface of the tile. "Inkjet" means the design was applied using digital inkjet printing, a high-resolution method that allows for extremely realistic patterns and textures. Benefits of inkjet technology: Hyper-realistic visuals — mimics natural materials like marble, wood, or stone with incredible detail. Multiple faces per design — manufacturers can produce tiles with dozens or even hundreds of unique faces, reducing repetition and giving a more natural look. Fine detailing — can replicate subtle color changes, veining, fossils, and textures. Consistency — color and design control is more accurate than traditional screen printing methods. Why it matters: If someone says a tile has an “inkjet face,” they’re usually referring to: A digitally printed surface with detailed and realistic graphics Often part of a collection with multiple faces (design variations) for a more authentic look